Shipping policy
Domestic Shipping (Australia Only)
We currently offer two shipping options at checkout:
|
Shipping Type |
Order Value |
Cost |
ETA |
|
Standard |
Under $99 |
$9.95 |
Same state: 2–4 business days |
|
Standard |
$99 and over |
Free |
Same state: 2–4 business days |
|
Express |
Any amount |
$15.95 |
Same state: 1–2+ business days |
Delivery timeframes are estimates provided by Australia Post and do not include order processing or dispatch time. Delivery times may vary depending on your location and Australia Post service conditions.
Order Processing
Orders are usually dispatched within 1–3 business days.
Orders placed after 12 pm Friday, on weekends, or on public holidays are dispatched on the next business day, usually Monday or Tuesday.
Please allow for both the dispatch timeframe and the delivery timeframe when estimating when your order will arrive.
Tracking & Delivery
All parcels include tracking via Australia Post.
A tracking link will be emailed to you once your order has been dispatched.
Signature on Delivery
Signature on Delivery is an optional service available at checkout for $2.95.
If selected, someone must be present at the delivery address to receive and sign for the parcel.
You can choose Authority to Leave instead. If Authority to Leave is selected, Oscar & Zo is not responsible for parcels that are lost, stolen, or damaged after Australia Post confirms delivery to the nominated address.
Express Post
Express Post is an optional shipping service available at checkout for $15.95, regardless of order value.
The Express delivery timeframe is an estimate and does not include order processing or dispatch time.
Shipping Protection
Optional Shipping Protection may be available at checkout for an additional fee.
Shipping Protection covers eligible loss or damage in transit from dispatch until your parcel is marked as delivered by Australia Post.
Protection ends once delivery is confirmed, including delivery by signature or Authority to Leave.
Claims are processed by our team and lodged directly with Australia Post under their applicable Extra Cover policy.
Shipping Protection is optional. Customers can choose whether to add it at checkout.
For higher-value orders or deliveries where additional protection is a priority, customers may wish to consider adding Shipping Protection.
If Shipping Protection is not selected, Oscar & Zo's responsibility for loss, theft or damage is subject to our applicable shipping, delivery and consumer law obligations.
Order Cancellations
Oscar & Zo may cancel an order if we are unable to fulfil it.
If we need to cancel your order, we will notify you as soon as possible and provide a refund for any amount paid for the cancelled order.
Frequently Asked Questions
What happens if I order on a Friday?
Orders placed after 12 pm Friday are dispatched on the next business day, usually Monday or Tuesday, depending on order volume.
Can I choose not to sign for my delivery?
Yes. Signature on Delivery is optional. You can select Authority to Leave where available at checkout.
If you select Authority to Leave, Oscar & Zo is not responsible for parcels that are lost, stolen or damaged after Australia Post confirms delivery.
Do you offer Express Post?
Yes. Express Post is available at checkout for $15.95, regardless of order value.
When will my order arrive?
Orders are usually dispatched within 1–3 business days. After dispatch, Standard and Express delivery timeframes are estimated at 1–3 business days.
These delivery estimates do not include order processing or dispatch time and may vary depending on your location and Australia Post service conditions.
Do you offer free shipping?
Yes. Standard shipping is free for orders of $99 or more.
Orders below $99 are charged a $9.95 Standard shipping fee.
Do you ship internationally?
Not yet. We currently ship Australia-wide only.
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